If you’re not happy, we’re not happy; it’s as simple as that. We pride ourselves on our quality and we want you to be just as thrilled about it as we are.
If you receive an item that has a manufacturing defect or has been damaged during its journey from us to you, we will reprint it for free.
We will usually ask for photos of the defect for quality control purposes (we don’t like to make the same mistakes twice!). We ask for reprint requests within 14 days of the shipping date. If you think your order has a manufacturing defect, contact us including your photos and we will be in touch.
A handy hint: Colours in your product may differ slightly from what you saw on your computer screen, because all screens are different. Therefore, slight colour variations do not warrant a refund or reprint.
Once you submit your order, it begins printing almost immediately, so we cannot cancel it. Pretty please, make sure you triple check there are no misspellings, typos, grammatical mistakes or incorrect sizing and you are happy with your layout decisions and the quality of your original photos in your project… we can’t be responsible for any of these slip-ups. We recommend reading through our tips for perfect projects.
We can also not be held accountable for damage caused by destructive treatment (such as dropping your book in the bath tub) or normal wear and tear.
Don’t forget to save a copy of your project in case you want to reorder!
We are real people that care about your projects as much as you do, if you have any questions please do not hesitate to contact us.